To reduce the amount of administrative work our Showing Agents have to take on out in the field it would be nice if there was a feature that allowed a?

To reduce the amount of administrative work our Showing Agents have to take on out in the field it would be nice if there was a feature that allowed a prospects follow up responses come to directly to a general email that was monitored by an office admin. Our office admin can respond right away where the Showing Agents are driving or with prospects.